Last updated: 23 October 2026
What we collect
We may collect your name, contact details, vehicle details, booking and service history, quotes, payment or gift-voucher references, loyalty and VIP membership information, job application details, messages and marketing preferences. Our website may also collect basic device, browser, referral and campaign information so we can understand whether the site and our advertising are working.
How we use it
- Provide and manage bookings, quotes, memberships, loyalty rewards and gift vouchers.
- Send confirmations, reminders, receipts, vouchers and service communications.
- Respond to enquiries and employment applications.
- Prevent misuse, maintain records and meet legal, accounting and operational obligations.
- Improve our services and measure marketing performance.
Customer feedback
We may display five-star written feedback on our public Feedback Wall. Historical reviews are shown with the customer’s first name only. Reviews that are explicitly shared by the customer may use their first name and last initial. We never display contact details or vehicle registration numbers. You may ask us to remove your feedback at any time.
Payments
Card payments are processed by Stripe. Northern Detailers does not store your complete card number or security code. Payment providers may process information under their own privacy policies.
Who we use to deliver services
We may share only the information needed with trusted service providers that support bookings, database hosting, website hosting, email, SMS, payments, analytics and accounting. We do not sell customer information.
Storage and security
We use reasonable technical and organisational safeguards and limit staff access to information needed for their work. No online system is completely risk-free, so please contact us promptly if you believe your information has been misused.
Retention and access
We keep information only for as long as reasonably required for customer service, operational, legal and accounting purposes. You may ask to access or correct your personal information, withdraw marketing consent, or ask us to remove publicly shared feedback.
Cookies and analytics
The site uses essential browser storage and first-party analytics to remember booking progress, attribute advertising visits and improve the customer journey. Blocking browser storage may affect some features.
Contact us
For privacy questions or requests, email hello@northerndetailers.com.au, call (07) 4031 1930, or write to 27 Reservoir Road, Manoora QLD 4870.
Nothing in this policy limits rights available under Australian privacy or consumer law.